Privacy Policy

Effective Date: 10/01/2025

At SS-Education, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, chatbot, and related services (“Services”).

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide: Name, email address, and other contact details you submit when creating an account or contacting us.
Child-Related Educational Information: If you upload your child’s educational records (e.g., IEP, 504 Plan, or other school-related documents), we use this information solely to provide personalized insights and reports.
Usage Information: Data about how you interact with our Services, such as pages visited, chatbot conversations, and technical logs.
Device Information: Technical information such as browser type, operating system, and IP address.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Services.
Generate personalized insights and reports based on uploaded documents.
Communicate with you about updates, new features, or support requests.
Protect against fraud, abuse, or misuse of the Services.
Conduct research and analysis using aggregated, de-identified data.

We do not sell your personal information.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

With Service Providers: Third-party vendors who help us operate the Services (e.g., hosting, analytics) under strict confidentiality agreements.
For Legal Reasons: If required by law, regulation, or legal process.
With Your Consent: If you explicitly authorize us to share your information in a specific way.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. You may request deletion of your information at any time (see Section 8).

6. Children’s Privacy

Our Services are designed for use by parents and guardians, not children directly. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

7. Cookies and Tracking

We may use cookies or similar technologies to enhance your experience, analyze usage patterns, and improve the Services. You can manage your cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal information.
Request correction or deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [Insert Support Email].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the “Effective Date” updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us